Shipping Policy

Thank you for visiting and shopping at vjsneaker.com! Below are the terms and conditions that make up our Shipping Policy.

Authentication Time

All items are verified within 2-3 business days (excluding weekends and holidays) after the items arrive at our facility in China. You will receive a notification once your order has been verified and shipped.

Reliable Couriers - FedEx, Yanwen & 4PX

We use FedEx, Yanwen and 4PX for majority of our packages. All companies are massive logistics aggregators that handle millions of cross-border e-commerce parcels daily from China to ensure delivery.

Yanwen Registered Air Mail and 4PX Worldwide Express guarantee end-to-end tracking, meaning the package is scanned at every transition hub and won't go missing during postal handoffs. Both Yanwen and 4PX operate as first-mile and middle-mile handlers. They sort and fly the cargo out of mainland China hubs, then pass the package to local destination couriers (such as USPS in the US, Royal Mail in the UK, or Japan Post).

Shipping Options

We offer two shipping options, including details such as shipping methods, costs, and estimated delivery times (The table uses US as an example). Shipping estimates begin once you receive your shipping notification email. Please note that this follows the 2–3 business day authentication window.

One pair of shoes in a regular shoe box and within 2.0 kilograms

Product	Estimated Delivery Time	Price
Standard Shipping	7 - 15 days	Free shipping
Expedited Shipping	3 - 7 days	Extra 25 USD

For some countries, shipping fees are over our shipping charge coverage, we will contact you via email for additional shipping charges. If you have any issues, please connect with us at verticaljump@vjsneaker.com

Shipments to P.O. Boxes or APO/FPO Addresses

Some of our carriers have restrictions regarding shipments to P.O. Boxes. Please provide a complete delivery address. We are not responsible for a missing package if the package is successfully delivered to the correct address. We are responsible for providing evidence of delivery and assisting to contact the couriers if the packages are delivered to the wrong addresses.

Customs and Taxes

For most countries, we cover basic tariffs through our shipping agency at shipping. However, we are not responsible for any other import taxes or duties applied to your order in the case that the package is held by your country's Customs. Any fees imposed during the Customs clearance are the responsibility of the customer.

How to Check the Status of My Order?

Once your order has been shipped, you will receive an email notification with a tracking number, which you can use to check the status of your order in the "Order Tracking" section on our website. Please allow 48 hours for tracking information to become available.

If you haven't received a tracking number after three days of receiving your shipping confirmation email, please contact us at verticaljump@vjsneaker.com with your name and order number, and we will assist you in tracking your order.