Return and Exchange Policy

Cancellation 

You may cancel your order before we start shipment. Please allow 3-5 business days for the refund to post to your original form of payment.  

Returns 

Our policy lasts 30 days. If 30 days have passed since you received your purchase, unfortunately we can not offer you a refund or exchange. 

To be eligible for a return, your items must be defective or damaged, and in the same condition that you received them. It must also be in the original packaging.  

There are certain situations where only partial refunds are granted (if applicable).  

The shipping charge is on us if the item is eligible for a return. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  

If you are approved, your refund will be processed. A credit will be applied to your credit card or original payment method within a few days.  

If you have done all of the above and you still have not received your refund, please contact us at verticaljump@vjsneaker.com

Exchanges

We only replace items if they are defective or damaged. If you receive a damaged or defective product, contact us within 72 hours of its arrival. The shipping charge is on us if the items qualify for exchanges.