Cancellation
You may cancel your order before we start shipment. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns
Our policy lasts 7 days. If 7 days have gone by since your received your goods, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed. A credit will be applied to your credit card or original payment method within a few days.
If you’ve done all of this and you still have not received your refund yet, please contact us at love@Vertical jump.com.
Exchanges
We only replace items if they are defective or damaged. If you receive a damaged or defective product, contact us within 72 hours of its arrival. We suggest buying a new one and returning the old one.
You may cancel your order before we start shipment. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns
Our policy lasts 7 days. If 7 days have gone by since your received your goods, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed. A credit will be applied to your credit card or original payment method within a few days.
If you’ve done all of this and you still have not received your refund yet, please contact us at love@Vertical jump.com.
Exchanges
We only replace items if they are defective or damaged. If you receive a damaged or defective product, contact us within 72 hours of its arrival. We suggest buying a new one and returning the old one.