Shipping Policy

Thank you for visiting and shopping at vjsneaker.com! Below are the terms and conditions that make up our Shipping Policy.

Order Processing Time

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped. 

Shipping Policy and Fees

We offer two shipping options, including details such as shipping methods, costs, and estimated delivery times. (The table uses US as an example) 

Shipping Options

One pair of shoes in a regular shoe box and within 2.0 kilograms

• Standard Shipping
• 7 - 12 days
• Free shipping

• Expedited Shipping
• 3 - 7 days
• Extra 25 USD

For some countries, shipping fees are over our shipping charge coverage, we will contact you via email for additional shipping charges. Please make sure to review the shipping costs at checkout to understand the total order amount. 

If you have any issues, please connect with us at verticaljump@vjsneaker.com

Shipments to P.O. Boxes or APO/FPO Addresses

Some of our carriers have restrictions regarding shipments to P.O. Boxes. Please provide a complete delivery address. We are not responsible fora missing package if the package is successfully delivered to the correct address. We are responsible for providing evidence of delivery and assisting to contact the couriers if the packages are delivered to the wrong addresses.

Customs and Taxes

For most countries, we cover basic tariffs through our shipping agency at shipping.  However, we are not responsible for any other import taxes or duties applied to your order in the case that the package is held by your country's Customs. Any fees imposed during the Customs clearance are the responsibility of the customer. 

How to Check the Status of My Order?

Once your order has been shipped, you will receive an email notification with a tracking number, which you can use to check the status of your order in the "Order Tracking" section on our website. Please allow 48 hours for tracking information to become available. 

If you haven't received a tracking number after three days of receiving your shipping confirmation email, please contact us at verticaljump@vjsneaker.com with your name and order number, and we will assist you in tracking your order. 

Return and Exchange Policy

Cancellation 

You may cancel your order before we start shipment. Please allow 3-5 business days for the refund to post to your original form of payment.  

Returns 

Our policy lasts 30 days. If 30 days have passed since you received your purchase, unfortunately we can not offer you a refund or exchange. 

To be eligible for a return, your items must be defective or damaged, and in the same condition that you received them. It must also be in the original packaging.  

There are certain situations where only partial refunds are granted (if applicable).  

The shipping charge is on us if the item is eligible for a return. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  

If you are approved, your refund will be processed. A credit will be applied to your credit card or original payment method within a few days.  

If you have done all of the above and you still have not received your refund, please contact us at verticaljump@vjsneaker.com

Exchanges

We only replace items if they are defective or damaged. If you receive a damaged or defective product, contact us within 72 hours of its arrival. The shipping charge is on us if the items qualify for exchanges. 

Understand Our Secure Payment Methods

When purchasing your favorite sneakers and sports gear on vjsneaker.com, security is undoubtedly one of our top concerns. We understand that your trust is key to our success, which is why we have implemented multiple measures to ensure that your payment process is both convenient and safe with our Payment Methods. 

Our Payment Methods

1. Credit/Debit Cards

We accept major credit and debit cards, including VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER. Each transaction is processed using advanced encryption technology to ensure the security of your financial information.

2. PayPal and VENMO

If you prefer to use PayPal and VENMO for your payments, we fully support it as well. Each payment method offers an additional layer of security, ensuring that your payment information is not directly exposed to merchants, thereby minimizing the risk of fraud. 

Security Measures We Take

SSL Encryption: Our website uses SSL encryption technology to ensure that your data is not stolen or tampered with during transmission.

PCI DSS Compliance: We strictly adhere to the Payment Card Industry Data Security Standards (PCI DSS), ensuring the highest level of protection for your payment information.

Risk Monitoring: We use advanced risk monitoring tools to detect and prevent suspicious activities in real-time, ensuring secure transactions. 

Whether you're looking for the latest basketball shoes, running shoes, or other sports equipment, vjsneaker.com has got you covered. Visit our website today and start your secure shopping journey.